Return Policy

Return Policy

OVERVIEW

  • Send the items to us within 30 days of delivery.
  • Simply fill out the Return Form enclosed in your parcel & send it back with your items, for some custom item may not allow to return, please confirm us before returned.
  • Take the parcel to a local post office or courier and pay for postage to have the parcel sent to us.
  • We accept returns, on full-priced items or items discounted by less than 25% (including discount codes), for a refund within 14 calendar days from the date you receive your order as evidenced by the courier's tracking information
  • We accept returns for store credit, for items discounted by 25% or more (including discount codes) up to 30 calendar days from the date you receive your order as evidenced by the courier's tracking information
  • Any orders purchased with store credit is not eligible for return or exchange
  • You can return anything, except for swimwear for hygiene reasons, custom items, accessories and final-sale items (warehouse sale items included).


Return address:
Shenzhen, Luohu, Jiabin Road, City Square Tower E Room 1011. 
Postal Code:518001,
China

  • Shipping fees will not be refunded.
  • Refund or store credit will be issued in 3 to 4 weeks once delivered to us.
  • Email us to exchange.


Please read T&Cs below.

TERMS & CONDITIONS

We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.

  • We accept returns, on full-priced items or items discounted by less than 25% (including discount codes), for a refund within 14 calendar days from the date you receive your order as evidenced by the courier's tracking information.

  • We accept returns for store credit, for items discounted by 25% or more (including discount codes) up to 30 calendar days from the date you receive your order as evidenced by the courier's tracking information.

  • Refunds or store credit will be issued within 30 days from the date we receive your return at one of our returns addresses.

  • You have 30 days from the date you receive your parcel to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected.

  • We provide a refund to your original payment method for all full-priced items.

  • Exchanges are provided through store credit for eligible items only.

  • We do not provide a returns label or pay for returns shipping.

  • We strictly do not accept returns or exchanges for the following items: (1) accessories, (2) bodysuits, (3) Final Sale items, (4) jewelry, (5) lingerie, (6) sleepwear and (7) swimwear.

  • Items must be in their brand-new, unused condition with their original tags and packaging. Any items that have been worn, damaged, washed or altered in any way will be rejected.

  • Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.

  • We do not accept packages returned on a cash-on-delivery basis or packages requiring additional payment.

  • All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by S&Dco cannot be exchanged or refunded.

  • All shipping charges and governmental taxes are non-refundable. 

  • Shipping fees will not be refunded for undeliverable orders. We may charge additional fees to cover any costs incurred.

  • We offer store credit for the price difference between the purchase price and the sale price, if the order was placed 24 hours before the sale.

  • Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.

  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.