TERMS & CONDITIONS

We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.

  • We accept returns, on full-priced items or items discounted by less than 25% (including discount codes), for a refund within 14 calendar days from the date you receive your order as evidenced by the courier's tracking information.

  • We accept returns for store credit, for items discounted by 25% or more (including discount codes) up to 30 calendar days from the date you receive your order as evidenced by the courier's tracking information.

  • Refunds or store credit will be issued within 30 days from the date we receive your return at one of our returns addresses.

  • You have 30 days from the date you receive your parcel to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected.

  • We provide a refund to your original payment method for all full-priced items.

  • Exchanges are provided through store credit for eligible items only.

  • We do not provide a returns label or pay for returns shipping.

  • We strictly do not accept returns or exchanges for the following items: (1) accessories, (2) bodysuits, (3) Final Sale items, (4) jewelry, (5) lingerie, (6) sleepwear and (7) swimwear.

  • Items must be in their brand-new, unused condition with their original tags and packaging. Any items that have been worn, damaged, washed or altered in any way will be rejected.

  • Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.

  • We do not accept packages returned on a cash-on-delivery basis or packages requiring additional payment.

  • All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by sd-hk.com cannot be exchanged or refunded.

  • All shipping charges and governmental taxes are non-refundable. 

  • Shipping fees will not be refunded for undeliverable orders. We may charge additional fees to cover any costs incurred.

  • We offer store credit for the price difference between the purchase price and the sale price, if the order was placed 24 hours before the sale.

  • Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.

  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.