Shipping FAQ

HOW CAN I TRACE MY ORDER?
You can follow your order both after it has left our warehouse
Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. 

HOW DO I CHANGE MY DELIVERY ADDRESS?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to sales01@sd-hk.com) Immediately!

REMOTE AREAS - DELIVERY

Can couriers deliver to remote areas?

Yes, wherever you are, we will be able to deliver the products to you. 
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in shipping fee.

IS SHIPPING INCLUDED IN THE PRICES?
If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.
For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.

How do i cancel and order?

Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service or email to sales01@sd-hk.com